Reference

Terms Conditions That Matter to You

We keep our terms straightforward because you deserve to know exactly how your account works, what happens with your wallet, and how we handle your data.

Account securityPayment & withdrawal rulesYour data & cookiesSupport & disputes
Explore the Lobby Read FAQ
rc77 Terms Conditions That Matter to You
GET HELP FAST

How to Reach Us About Terms Issues

Team online

Live Chat

Open your account and head to the help icon in the corner. Our chat team answers questions about how terms apply to your wallet, deposits and withdrawals during active hours.

Email Support

Send queries about account rules, data handling or disputes to our support email listed in your account dashboard. We respond within one working day.

Account Settings

Request changes to your account details, payment methods or communication preferences directly from your settings panel without contacting support.

YOUR DATA MATTERS

How We Protect Your Account & Information

Data Handling

We collect account details—name, phone, payment info—only to verify your identity and process deposits via JazzCash, Easypaisa or Raast. Data stays encrypted and is not sold to third parties.

Cookies & Tracking

We use cookies to remember your login and keep your session secure across devices. Optional tracking helps us improve our app and website. You can disable non-essential cookies in your browser settings.

Account Security

Two-factor verification is available in your account settings. We recommend enabling it to protect your wallet. Never share your password or PIN with support staff or anyone else.

Data Retention

We keep your account records for as long as your account is active plus six months after closure. Transaction history is available in your wallet for one year from the date of each deposit or withdrawal.

Your Rights

You can request a copy of your personal data, ask us to correct errors, or request account deletion by contacting support. Processing takes five to ten working days.

Policy Changes

If we update these terms, we notify you via email at least fourteen days before the change takes effect. You can accept the new terms or close your account.

Terms & Conditions FAQ

No. Each person is allowed one account only. Duplicate accounts will be closed and funds returned to the original payment method used. If you've lost access to an old account, contact support to recover it instead of creating a new one.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it and set a new password within thirty minutes. If you don't receive the email, check your spam folder or contact support.

Most withdrawals to JazzCash, Easypaisa or Raast clear within minutes once we verify your account details match the payment method. During high-volume periods, clearing may take up to one hour. We'll show the status in your transaction history.

Yes. Request account closure in your settings or contact support. We close the account within one working day. Personal data is deleted after six months unless local law requires us to keep records longer. Active balances are returned to your original payment method.

Open a dispute in your account settings under 'Transaction History' or message our support team with the transaction date and amount. We review disputes within forty-eight hours and respond with findings or a refund.

Yes, update them anytime in your account settings. If you're changing the email linked to JazzCash or Easypaisa deposits, verify the new address first. We send a confirmation code to confirm the change.

We keep transaction records for six months after closure for compliance and dispute resolution. Personal details like your name and phone are deleted after this period unless local law requires longer storage. You can request early deletion by contacting support.

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