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How we protect your account and payment information

When you open an account with rc77, your personal details, wallet history and deposit records stay private.

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rc77 How we protect your account and payment information
PRIVACY QUESTIONS

How to contact us about your data

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Account Help

Request access to your personal data or ask for corrections through your rc77 account settings. Go to Account > Privacy & Data to view what we hold and submit a formal data request.

Support Team

Message our support crew via the in-app chat or email from your account. They handle data deletion requests, wallet verification disputes and payment privacy concerns around the clock.

Secure Verification

For sensitive requests like account closure or data export, we verify your identity via your registered phone number and recent deposit method to protect your information.

HOW WE KEEP YOUR DATA SAFE

Security, cookies and what happens to your information

Encrypted transfers

Every deposit via JazzCash, Easypaisa or Raast is sent over encrypted channels so your bank details and wallet balance stay hidden from third parties. Your payment history lives in a secured database.

Cookie use

We use cookies to remember your login, keep you signed in on return visits and track which games you open. Cookies help us show you relevant promotions. You can clear them anytime in your browser settings.

Session timeout

For security, your account automatically logs out after 30 minutes of inactivity on mobile or desktop. You'll need to sign back in with your password when you return to the lobby.

Withdrawal verification

Before we send money back to your JazzCash wallet or Bank Transfer account, we confirm your identity and check that the destination matches your registered details to prevent fraud.

Data retention

Account records are kept for the period required by local regulation. Inactive accounts and deleted wallet history follow the same legal retention schedule. We then permanently erase personal data.

Third-party access

We do not share your data with advertisers or betting syndicates. Payment processors (JazzCash, Easypaisa, Raast) receive only what's needed to clear your deposit. Law enforcement access is only by legal order.

Questions about your rc77 account and data

Yes. Open your account on desktop or mobile, go to Account > Privacy & Data, and you'll see your full profile. That includes your verified name, phone, device history and all JazzCash, Easypaisa and Raast transfers on record. You can request a downloadable copy of your complete data history through the same menu.

We retain transaction history for as long as your account is active plus a set period required by local regulation. Once that period ends, we permanently delete payment details. You can request early deletion of inactive or closed account data by contacting support via in-app chat.

Your wallet is linked to your verified account and encrypted before storage. We never store your actual JazzCash or Easypaisa password—only your registered phone number and transaction history. Deposits and withdrawals go through secure payment gateways. If your account is compromised, contact support immediately to lock your wallet.

We keep your records for the retention period required by local law, even after closure. This protects both you and us if questions arise about past transactions. Personal details are then securely deleted. Your game history remains anonymized for reporting purposes only.

We use your email and phone only to send you account updates, support messages and information about promotions you've asked to see. We do not sell your data to third parties, advertisers or other gambling sites. Payment processors get only the minimum details needed to process your JazzCash or Raast transfer.

You can update your email, phone number and language preferences anytime through Account > Profile. Verified identity details (name, date of birth) cannot be self-edited for security reasons. To correct those, contact support with your original registration proof and a recent photo ID.

Check your login history in Account > Security. It shows every device, time and location where your account was signed in. If you see unfamiliar access, change your password immediately and message support. We can review device logs and lock your account if needed.

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